✅ Case Study: Web Application for Urban Citizen Services

📌 Project Overview

We partnered with a municipal authority to design, develop, implement, and support a custom web application aimed at digitizing key citizen-facing services. The platform streamlined previously manual processes and enhanced transparency, speed, and accessibility for both citizens and government staff.

🛠️ Key Modules Implemented

1. 🗺️ Land Use Information System

• Enabled citizens and officials to search, view, and download land use data by plot number or location.

• Integrated with GIS layers for visual representation of land classification (residential, commercial, etc.).

• Reduced manual queries and visits to planning offices.

2. 📜 Issue of Conveyance Deed

• Digitized the entire application and approval process for property title transfer.

• Enabled online form submission, document upload, fee payment, and status tracking.

• Auto-generated legally formatted conveyance deeds with digital signature and QR verification.

3. ✅ Issue of No Dues Certificate

• Automated background checks for outstanding dues on property tax, water, and other services.

• Provided instant issuance of No Dues Certificate for compliant properties.

• Integrated with internal finance databases to ensure real-time accuracy.

4. 🏦 Permission for Mortgage

• Applicants could request mortgage approval for properties online.

• Verified land records, title details, and dues status automatically.

• Reduced approval cycle from weeks to just a few working days through workflow automation.

5. 💡 Replacement of Damaged Street Lights

• Citizens could report faulty or broken street lights via the portal.

• Geo-tagged complaints helped map damaged locations accurately.

• Automated work order generation and tracking ensured timely field response and accountability.

⚙️ Technology Stack

• Frontend: Angular + Angular Material for a clean, mobile-friendly interface

• Backend: Node.js + Express for scalable APIs

• Database: PostgreSQL with PostGIS for geospatial data

• GIS Integration: OpenLayers / Leaflet

• Security: SSL, Role-based Access, Captcha, Audit Logs

• Hosting: Deployed on a secure cloud-based environment

🌟 Impact Delivered

• 📉 80% reduction in physical visits for document-based services

• ⏱️ Turnaround time reduced by up to 60% for most services

• 🧾 Improved transparency with real-time status updates and digital documentation

• 👥 Empowered both citizens and administrators with a centralized, easy-to-use interface

• 🔄 Established a strong base for future integration with other municipal services

🧩 Support & Maintenance

Our team continues to provide:

• Ongoing technical support and updates

• User training and documentation

• Analytics reports to help improve service delivery

📣 Looking to digitize your public service delivery system?
We can build and scale secure, user-friendly applications tailored to your governance needs.